At Sheyang County Zhongyou Technology Co., Ltd, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The item is unused, in its original packaging, and in resalable condition
  • You have proof of purchase (order number or receipt)

Note: Perishable grocery items and personal-use goods may not be eligible for return due to hygiene and safety reasons, unless damaged or incorrect.

2. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged in transit
  • Defective
  • Different from what you ordered

Please contact us within 3 days of receiving the order with clear photos of the issue. We will arrange a replacement or full refund depending on the situation.

3. How to Request a Return

To initiate a return, please contact our support team via:

📧 Email: asd@zhongyoutech.site
Provide the following details:

  • Your order number
  • The item(s) you wish to return
  • Reason for the return
  • Photos (if applicable)

Our team will guide you through the return process, including return shipping instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged items).
  • We recommend using a trackable shipping method for your safety.
  • We are not responsible for lost or undelivered return shipments.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used during purchase.

6. Exchanges

If you’d like to exchange an item for a different size, color, or product, please contact us to confirm availability. Exchange requests are subject to product stock.

7. Non-Returnable Items

The following items cannot be returned:

  • Perishable or opened grocery items
  • Personalized or custom-made products
  • Items marked “Final Sale”

8. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to reach out:

📧 Email: asd@zhongyoutech.site
🏢 Address: Room 305, Building S2-2, Wuyue Plaza, Sheyang County
🕒 Customer Service Hours: Monday to Saturday, 9:00 AM – 6:00 PM (China Time)